Terms Of Services
Supersonic Sites Inc.
Effective Date: Jan 1, 2026
1. Introduction
These Terms and Conditions (“Terms”) govern services provided by Supersonic Sites Inc. (“Supersonic Sites,” “we,” “us,” or “our”) to the person or organization purchasing or receiving our services (“Client,” “you,” or “your”).
These Terms are effective as of the Effective Date stated above and will remain in effect until amended, replaced or terminated in accordance with these Terms.
By approving a proposal, statement of work, order, estimate or other service agreement, making payment, or otherwise engaging Supersonic Sites to provide services, you agree to these Terms.
These Terms should be read together with any applicable proposal, statement of work, order form, service agreement or other written scope of work (“Service Agreement”). If there is a conflict between these Terms and a Service Agreement, the Service Agreement will govern with respect to the specific services covered by it.
2. Services
Supersonic Sites provides digital marketing, website, creative, advertising and technology services.
Depending on the Client’s Service Agreement, services may include website design and development; website administration and maintenance; digital advertising and media management; search and digital visibility services; content and creative services; analytics and reporting; conversion optimization; marketing strategy and consulting; automation; artificial intelligence and AI-assisted services; integrations; and other related digital, marketing and technology services.
Specific services, deliverables, fees, timelines, responsibilities and limitations will be described in the applicable Service Agreement.
New technologies, platforms, advertising channels, tools or methods may be used where appropriate without requiring these Terms to identify each technology or provider individually.
3. Scope of Services
Supersonic Sites will provide the services described in the applicable Service Agreement.
Anything not expressly included in the agreed scope is outside the scope of the engagement and may require additional fees, a separate estimate or a new Service Agreement.
Requests for additional functionality, revisions, campaigns, content, development, integrations or other work beyond the agreed scope may be quoted separately.
Unless expressly stated otherwise in writing, services do not include unlimited revisions, unlimited content changes, redesigns or ongoing work outside the agreed scope.
4. Client Responsibilities
The Client agrees to provide the information, materials, approvals, credentials and access reasonably required for Supersonic Sites to perform the services.
The Client is responsible for:
- providing accurate and complete business information;
- providing required content, images, branding and other materials;
- reviewing and approving work in a timely manner;
- ensuring it has the necessary rights to materials supplied to Supersonic Sites;
- maintaining appropriate access to relevant accounts and services;
- reviewing important factual, business and regulatory information before publication;
- informing Supersonic Sites of material changes affecting the services; and
- complying with laws and industry requirements applicable to its business.
Client delays in providing information, access or approvals may affect timelines, costs and performance.
5. Fees, Billing and Payment
Fees, billing schedules, deposits, recurring charges, media budgets and other financial terms will be stated in the applicable Service Agreement, invoice or order.
Unless otherwise agreed in writing, invoices are due according to the payment terms stated on the invoice.
The Client authorizes Supersonic Sites and its payment processors to process approved recurring charges where recurring billing has been established.
Applicable taxes may be added where required.
Supersonic Sites may suspend or limit services when an account becomes overdue after reasonable notice.
Third-party charges are the Client’s responsibility unless expressly included in the applicable Service Agreement.
6. Advertising and Media Services
Where Supersonic Sites provides advertising or media services, the applicable Service Agreement will identify the applicable scope, management services and authorized media budget.
Unless otherwise agreed, third-party advertising and media charges are separate from Supersonic Sites’ service or management fees.
The Client remains responsible for authorized third-party charges incurred on its behalf or through accounts under its control.
Supersonic Sites will not intentionally increase spending beyond an approved budget or authorization.
Advertising, media and technology platforms may independently approve, reject, limit, suspend or modify advertisements, accounts, targeting, functionality, eligibility or delivery. Supersonic Sites does not control these decisions.
7. Performance and No Guarantee of Results
Digital marketing, advertising, website and technology services are affected by factors outside Supersonic Sites’ control, including competition, market conditions, consumer behaviour, algorithms, third-party platforms, technology, traffic, sales processes and changes to external services.
Supersonic Sites therefore does not guarantee specific rankings, visibility, traffic, leads, conversions, sales, revenue, advertising costs, engagement, return on investment or other business outcomes.
Any projections, forecasts, estimates, targets or expected results are planning tools and are not guarantees of future performance.
8. Hosting Administration
Where included in a Client’s Service Agreement, Supersonic Sites may provide website hosting administration, website administration, maintenance, technical support and related services.
Any Hosting Administration Fee charged by Supersonic Sites is a fee for the administration, management and support of the applicable hosting arrangement and related services. It does not mean that Supersonic Sites owns, operates or controls the underlying hosting infrastructure.
Unless expressly stated otherwise in writing, website hosting infrastructure is provided by independent third-party service providers.
Supersonic Sites may select, configure, administer, coordinate with or change third-party providers where reasonably necessary to provide or maintain the services.
Hosting Administration does not include unlimited redesigns, development, content creation, revisions or other services unless expressly included in the applicable Service Agreement.
9. Third-Party Services
The Client acknowledges that modern websites, advertising, marketing and digital services depend upon third-party infrastructure, platforms, software, networks, systems, services and technology that Supersonic Sites does not own or control.
Supersonic Sites may select, recommend, configure, integrate, administer or assist with third-party services as part of its services. Doing so does not make Supersonic Sites the provider, operator or guarantor of those third-party services.
Third-party services are subject to their own availability, functionality, terms, policies, pricing, security practices and technical limitations.
To the maximum extent permitted by applicable law, Supersonic Sites is not responsible or liable for acts, omissions, failures or changes of independent third-party providers outside Supersonic Sites’ reasonable control, including:
- downtime, outages or service interruptions;
- network, server, infrastructure or connectivity failures;
- data loss, corruption or delayed availability;
- security incidents or unauthorized access affecting third-party systems;
- software defects, bugs or technical failures;
- changes to features, functionality or compatibility;
- changes to APIs, integrations or technical requirements;
- changes to pricing, licensing or commercial terms;
- policy, algorithm or eligibility changes;
- account restrictions, suspensions, verification requirements or terminations;
- discontinued products, services or features; or
- other interruptions or failures of third-party services outside Supersonic Sites’ reasonable control.
Supersonic Sites does not guarantee the availability, uptime, performance, security or continued operation of any third-party service.
10. Third-Party Changes and Remediation
Supersonic Sites may make reasonable efforts to diagnose, communicate about or assist with third-party service interruptions affecting services it administers.
Unless expressly included in the applicable Service Agreement, work required because of a third-party outage, failure, security incident, platform change, API change, discontinued service, compatibility issue, migration requirement or other material third-party change may constitute additional work and may be separately quoted or billed.
Supersonic Sites is not responsible for delays in delivering its services to the extent those delays are caused by third-party systems, providers or circumstances outside its reasonable control.
A third-party interruption, outage or failure does not by itself entitle the Client to a refund, credit or reduction of fees payable to Supersonic Sites.
11. Third-Party Fees and Service Changes
Third-party costs may change independently of Supersonic Sites.
Unless expressly agreed otherwise in writing, Supersonic Sites does not guarantee that third-party pricing, licensing, functionality or services will remain available at their current cost or on their current terms.
Where a third-party change materially affects the cost, functionality or feasibility of providing a service, Supersonic Sites may propose a reasonable change to the affected service, technology, scope or fee.
Unless Supersonic Sites expressly provides a separate written service-level commitment, no third-party uptime guarantee, service credit, warranty or service-level agreement forms part of Supersonic Sites’ obligations to the Client.
Any warranty, credit or remedy offered by a third-party provider is subject to that provider’s own terms and processes.
12. Accounts, Access and Credentials
Where practical, Client-specific business accounts should remain owned or controlled by the Client.
The Client agrees to provide appropriate access reasonably necessary for Supersonic Sites to perform the agreed services.
The Client must not knowingly provide credentials, data or access that it is not authorized to share.
Supersonic Sites may use authorized third-party tools, integrations and service providers to perform the services.
Upon termination, account access will be handled according to the applicable Service Agreement and ownership rights established by these Terms.
13. Ownership and Intellectual Property
Each party retains ownership of intellectual property it owned before the engagement.
The Client retains ownership of its trademarks, logos, business information, photographs, content and other materials supplied by the Client.
Ownership and licensing of websites, designs, code, creative assets, custom development and other materials produced by Supersonic Sites will be determined by the applicable Service Agreement.
Unless expressly transferred in writing, Supersonic Sites retains ownership of its pre-existing tools, systems, frameworks, templates, processes, methodologies, reusable code and other intellectual property.
Third-party materials remain subject to their respective licences.
14. Client-Supplied Content and Legal Compliance
The Client represents that it has the necessary rights and permissions for materials it provides to Supersonic Sites.
The Client is responsible for the accuracy and legality of its products, services, claims, pricing, promotions, offers and business information.
Unless specifically engaged to provide such services, Supersonic Sites does not provide legal, accounting, tax or regulatory advice.
The Client remains responsible for determining and complying with legal and regulatory requirements applicable to its business.
15. Confidentiality
Each party agrees to take reasonable measures to protect confidential business, technical and commercial information received from the other party.
Confidential information will not be disclosed except where reasonably necessary to provide the services, with authorization, or where disclosure is required by law.
This obligation does not apply to information that is publicly available through no breach of these Terms, was already lawfully known to the receiving party, was lawfully obtained from another source or was independently developed without use of the other party’s confidential information.
16. Data, Privacy and Security
Supersonic Sites will take reasonable measures appropriate to the services being provided to protect systems and information under its control.
No website, hosting environment, software platform, network or online system can be guaranteed to be completely secure or continuously available.
The Client is responsible for determining its privacy obligations and maintaining appropriate privacy policies, notices, consents and business practices.
Third-party systems processing Client or customer information remain subject to their respective privacy, security and data-processing practices and terms.
17. Artificial Intelligence and Automation
Supersonic Sites may use artificial intelligence, automation and machine-assisted technologies in providing services where appropriate.
AI-generated or AI-assisted material may require human review and may contain errors. The Client remains responsible for reviewing and approving material requiring Client approval before publication.
Supersonic Sites does not guarantee placement, citation, ranking, recommendation, visibility or other outcomes from artificial intelligence systems, automated systems or emerging technologies.
18. Changes, Revisions and Additional Work
Revisions included within a project will be governed by the applicable Service Agreement.
Material changes to an approved project, campaign, design, strategy, functionality, integration or scope may constitute additional work.
Supersonic Sites may provide a separate estimate or require approval before beginning additional work.
19. Cancellation and Termination
Cancellation requirements, minimum terms and notice periods, if applicable, will be stated in the applicable Service Agreement.
Either party may terminate services where the other party materially breaches its obligations and fails to correct the breach within a reasonable period following written notice.
Supersonic Sites may suspend or terminate services where reasonably necessary because of unlawful activity, security risks, abusive conduct, material violations of applicable third-party policies or circumstances that could expose Supersonic Sites, its systems or other clients to significant risk.
Upon termination, outstanding amounts for services already performed, incurred or committed remain payable.
Transition, migration, transfer or additional work requested following termination may be separately billable unless otherwise stated in the applicable Service Agreement.
20. Refunds
Any refund, trial, satisfaction guarantee or cancellation credit applies only where expressly stated in the applicable Service Agreement or written offer.
Except where required by law or expressly agreed otherwise, fees for services already performed, third-party expenses already incurred and media spend are non-refundable.
21. Suspension of Services
Supersonic Sites may suspend services for non-payment, security concerns, unlawful use, material breach of these Terms or circumstances that reasonably threaten its systems, infrastructure, business or other clients.
Where reasonably possible, Supersonic Sites will provide notice and an opportunity to correct the issue before suspension.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Supersonic Sites will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, lost revenue, lost business opportunities, loss of goodwill, loss of anticipated savings or loss of data.
To the maximum extent permitted by applicable law, Supersonic Sites’ aggregate liability arising from or relating to the services will not exceed the fees paid by the Client to Supersonic Sites for the services giving rise to the claim during the six months immediately preceding the event giving rise to the claim.
Supersonic Sites will not be liable for losses resulting from third-party outages, interruptions, acts, omissions or failures outside Supersonic Sites’ reasonable control, subject to applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
23. Indemnification
The Client agrees to indemnify and hold harmless Supersonic Sites and its officers, employees and contractors from third-party claims, damages, liabilities and reasonable costs arising from:
- materials, information or instructions supplied by the Client;
- the Client’s products, services or business practices;
- infringement resulting from Client-supplied materials;
- unlawful or unauthorized instructions provided by the Client;
- claims or representations made by the Client;
- material violations of third-party policies attributable to Client-provided materials, products, services or instructions; or
- the Client’s material breach of these Terms.
This provision does not apply to the extent a claim results from Supersonic Sites’ own unlawful conduct or liability that cannot lawfully be limited.
24. Force Majeure
Neither party will be liable for delay or failure to perform obligations caused by circumstances reasonably beyond its control.
These circumstances may include natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, labour disruption, government action, changes in law, widespread internet or telecommunications failures, electrical or infrastructure failures, cyber incidents outside the affected party’s reasonable control, third-party platform or cloud service outages, API interruptions, supply interruptions or similar events.
The affected party will make reasonable efforts to resume performance when practical.
25. Independent Contractor
Supersonic Sites provides services as an independent contractor.
Nothing in these Terms creates an employment relationship, partnership, joint venture, fiduciary relationship or agency between Supersonic Sites and the Client unless expressly agreed otherwise in writing.
26. Governing Law and Dispute Resolution
These Terms, any applicable Service Agreement and any dispute arising from or relating to the services or relationship between Supersonic Sites and the Client will be governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict-of-law principles.
26.1 Good-Faith Resolution
Before commencing mediation or arbitration, the parties agree to make reasonable good-faith efforts to resolve the dispute directly.
Either party may provide written notice describing the dispute and the resolution requested. The parties will then make reasonable efforts to discuss and resolve the matter.
26.2 Mandatory Mediation
If the dispute cannot be resolved through direct discussions, the parties agree to participate in mediation in British Columbia, Canada before proceeding to arbitration, except where urgent injunctive, protective or other emergency relief is reasonably required.
The mediation will be conducted by an independent mediator mutually agreed upon by the parties.
If the parties cannot agree on a mediator within a reasonable period, either party may request that an appropriate recognized dispute-resolution organization in British Columbia appoint or recommend a mediator.
Unless otherwise agreed in writing, the parties will share the mediator’s fees equally and each party will be responsible for its own legal and professional costs associated with mediation.
26.3 Binding Arbitration
If the dispute is not resolved through mediation, the dispute will be finally resolved by binding arbitration seated in British Columbia, Canada.
Unless the parties agree otherwise, arbitration will be conducted before a single independent arbitrator.
The arbitration will be conducted in English and in accordance with the laws governing arbitration applicable in British Columbia.
The arbitrator will have authority to determine matters within the scope of the arbitration agreement and grant remedies or relief permitted by applicable law.
The arbitrator’s decision and award will be final and binding, subject to rights of review, appeal or other recourse that cannot lawfully be excluded or that apply under the governing arbitration legislation.
Judgment on an arbitral award may be entered or enforced by any court having jurisdiction.
26.4 Location and Remote Proceedings
The legal seat of mediation and arbitration will be British Columbia, Canada.
The parties may agree to conduct some or all meetings, mediation sessions, hearings or proceedings remotely without changing the legal seat of the proceeding.
26.5 Costs
Unless otherwise agreed or determined by the arbitrator in accordance with applicable law, each party will initially be responsible for its own legal and professional costs and its share of arbitration fees and expenses.
The arbitrator may make an award concerning fees and costs where permitted by applicable law.
26.6 Court Proceedings and Interim Relief
The parties intend arbitration to be the final dispute-resolution process for disputes covered by this section rather than ordinary court litigation.
Nothing in these Terms prevents either party from seeking urgent interim, injunctive or protective relief from a court of competent jurisdiction where reasonably necessary to protect property, confidential information, intellectual property, systems, accounts or other rights pending resolution of the dispute.
Nothing prevents a party from applying to a court for recognition or enforcement of an arbitral award or exercising any right that cannot lawfully be waived.
26.7 Applicable Arbitration Legislation
Arbitration will be governed by the arbitration legislation applicable to the dispute in British Columbia, including the Arbitration Act (British Columbia) or, where applicable, the International Commercial Arbitration Act (British Columbia).
26.8 Continued Performance
Where reasonably practical, the parties will continue performing their undisputed obligations while a dispute is being resolved.
The existence of a dispute does not relieve the Client from paying amounts that are due and not genuinely disputed.
27. Changes to These Terms
Supersonic Sites may update these Terms from time to time.
Changes will apply prospectively. Where a material change affects an ongoing service, reasonable notice will be provided where appropriate.
Changes to these Terms will not retroactively alter a specifically agreed price, committed scope or other material term contained in an existing Service Agreement unless both parties agree.
28. Entire Agreement
These Terms, together with the applicable Service Agreement and documents expressly incorporated into it, constitute the agreement between Supersonic Sites and the Client concerning the applicable services.
They replace prior discussions, understandings or representations concerning those services to the extent they are not included in the agreement.
29. Severability
If any provision of these Terms is determined to be invalid, illegal or unenforceable, that provision will be modified or severed to the minimum extent necessary and the remaining provisions will continue in effect to the extent permitted by law.
30. No Waiver
A failure or delay by either party to exercise a right under these Terms does not waive that right.
A waiver is effective only when made expressly and does not constitute a continuing waiver unless expressly stated.
31. Assignment
The Client may not assign or transfer its rights or obligations under these Terms without Supersonic Sites’ prior written consent, except where applicable law provides otherwise.
Supersonic Sites may assign these Terms in connection with a merger, reorganization, sale of substantially all of its business or assets, or similar corporate transaction, subject to applicable law.
32. Electronic Communications and Acceptance
The parties may conduct business and provide approvals, notices and other communications electronically where permitted by law.
Electronic acceptance, approval of a Service Agreement, payment for services or other conduct demonstrating acceptance may constitute agreement to these Terms.
33. Contact
Supersonic Sites Inc.
Email: hello@supersonicsites.com
Website: SupersonicSites.com
British Columbia, Canada